Customer Success Executive

  • Lahore, Punjab, Pakistan
  • Permanent
  • Enterprise Consulting

The Customer Success Executive works closely with customers to understand their business objectives and coordinate with internal departments (Sales, Product, Marketing, Deployment) to ensure that we are providing an amazing service experiences along with a great product for our customers. As a Customer Success Executive, you will report to the Customer Success Manager and will support the adoption, retention and growth of our customer base.

Key Responsibilities:

  • Along with the Customer Success Manager, you will help own the overall relationship with our customer base, which includes initial onboarding and training, increasing adoption, ensuring retention, and ongoing satisfaction
  • Ensures all customers are successfully using the product or service they have purchased from the company
  • Be the customer’s first point of contact. You are their advocate and champion and work directly with our product team to help improve the Product (features requests, improvements, bugs)
  • You will help customers maximize the value of Product with absolute knowledge of the product.
  • High levels of quality customer engagement ensuring they reach success as soon as possible
  • A continuous approach to actively growing the community of customers
  • Identify opportunities for growth by relaying information back to the sales team
  • Respond to support queries, provide answers and be the go-to guide
  • You will help monitor customer health through available metrics and assessment and carry out follow-up actions as necessary
  • You should have the ability to prepare product walkthroughs, training videos, tutorials and digitize the contents for customers
  • Along with the Customer Success Manager, you will help to identify and resolve challenges with product adoption encountered by our customers.

Qualification/Eligibility

  • An entrepreneurial spirit who is looking to have an impact on the overall success of the company
  • A minimum of 1-2 years of relevant experience in a customer facing role
  • An individual that is passionate and highly motivated to meet and exceed both personal and professional targets
  • Meticulous in your approach whilst having the ability to prioritize workload ensuring the management of many tasks at once, with a calm and level headed approach
  • Highly adaptable and quick to learn new information
  • Strong listening skills and ability to understand others’ viewpoints
  • Possess a strong work ethic and relentless attitude to achieve success
  • High levels of tenacity and desire to go above and beyond
  • Open to a culture of innovation, professional development and collaborating with others in a team
  • Importantly, an honest and transparent attitude to work and others
  • Educate to degree level or equivalent
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