System Analyst

Confiz is seeking a System Analyst I with strong Workforce Management (WFM) expertise to support scheduling operations across our stores. This role is pivotal in ensuring smooth software configuration, testing, and deployment within an agile environment while managing critical scheduling needs for new and existing locations. The ideal candidate will possess exceptional problem-solving skills, a strong technical background, and the ability to collaborate with diverse stakeholders to drive efficient system performance and maintenance.

Responsibilities

• Leverage Workforce Management (WFM) expertise to lead software configuration, testing, and deployment within an agile project cycle.
• Act as a primary coordinator for software changes, ensuring collaboration across internal and external teams to maintain quality standards and serve as the gatekeeper for change control processes.
• Communicate effectively, tailoring messages to diverse stakeholders, ensuring clarity and alignment with business needs.
• Perform root cause analyses to identify and implement permanent solutions for application or business process issues.
• Conduct foundational maintenance and sustainment processes to ensure system reliability.
• Manage small to medium sustainment projects with autonomy.
• Provide critical scheduling support for store operations, including supporting scheduling needs for new store openings.

Requirements

• Minimum 2+ years of professional experience in software delivery, configuration, and testing.
• Experience with labor scheduling in a retail environment (preferred).
• Hands-on experience with Workforce Management applications such as JDA/Blue Yonder, Kronos, Dayforce, or Workday.
• Proficiency in constructing SQL queries for data-driven decision-making and troubleshooting.
• Strong skills in Microsoft Excel and the broader Microsoft Office suite.
• Exceptional problem-solving skills and the ability to conduct root cause analyses.
• Bachelor’s degree in a related field (preferred) or equivalent relevant work experience as an Analyst.
• Familiarity with scheduling processes in a retail environment, particularly managing scheduling for multiple stores.
• Prior experience supporting system needs for new store openings.

We have a global team of amazing individuals working on highly innovative enterprise projects & products. Our customer base includes Fortune 100 retail and CPG companies, leading store chains, fast-growth fintech, and multiple Silicon Valley startups.
What makes Confiz stand out is our focus on processes and culture. Confiz is ISO 9001:2015 (QMS), ISO 27001:2022 (ISMS), ISO 20000-1:2018 (ITSM) and ISO 14001:2015 (EMS) Certified. We have a vibrant culture of learning via collaboration and making workplace fun.
People who work with us work with cutting-edge technologies while contributing success to the company as well as to themselves.
To know more about Confiz, visit: https://www.linkedin.com/company/confiz/