Delivery Manager

CONSULTFIZ LATAM, a fully owned subsidiary of Confiz LLC is looking for Delivery Manager in Costa Rica with at least 7+ years of years of professional experience in overseeing strategic programs, ensures alignment between teams, managing stakeholders, optimizing feedback, and driving continuous improvement in Agile project execution. Depending upon expertise, strong candidates may additionally be given further responsibilities. Apply only if you consider yourself to be the very best and are looking for challenges and rewards that no other company will provide.

Responsibilities:

• Strategic Program Management: Lead and drive strategic customer experience programs that align with organizational goals. Manage project timelines, resources, and deliverables, ensuring technical feasibility and adherence to best practices. 
• Stakeholder Communication: Present complex technical findings and actionable insights to stakeholders, using data visualization tools to support decision-making. Advocate for customer-centric improvements based on empirical evidence. 
• Continuous Improvement: Monitor and evaluate the effectiveness of implemented customer journey enhancements using key performance indicators (KPIs) and other metrics. Implement iterative changes based on real-time feedback and performance analytics. 
• Feedback Loop Optimization: Design and manage customer feedback systems, integrating feedback from surveys, interviews, and other sources into the product and service design processes. Use technical methodologies to automate and scale feedback analysis. 
• Be liaison between nearshore and onsite teams 
• Understand client needs, project strategy, and goals. 
• Lead teams with minimal supervision, determining the best approaches for project success. 
• Consult with key clients to ensure alignment of strategies and goals. 
• Guide the project team in the adoption of Agile principles and practices. 
• Plan and manage program/project timelines, budgets, and resources. 
• Identify and mitigate risks and issues, escalating as necessary. 
• Facilitate communication and collaboration among team members and stakeholders. 
• Monitor and report on program/project progress, providing regular updates to stakeholders. 
• Drive continuous improvement by identifying and implementing process enhancements.  

Requirements:

• Engineer level - mid level (7+ years’ experience)
• Bachelor’s degree in computer science, Engineering, or a related technical field. 
• Excellent technical communication and presentation skills, with the ability to convey complex information to both technical and non-technical audiences. 
• Demonstrated ability to work collaboratively with cross-functional technical teams. 
• Experience leading agile projects or programs. 
• Strong understanding of Agile principles and methodologies (e.g., Scrum, Kanban). 
• Excellent communication, interpersonal, and leadership skills. (English & Spanish). 
• Ability to work independently and as part of a team. 
• Strong problem-solving and decision-making abilities. 
• Experience with project management tools (like Jira) and techniques. 
• Ability to manage multiple projects simultaneously. 
• Relevant certifications (e.g., Certified ScrumMaster (CSM), Agile Certified Practitioner (ACP)) may be preferred. 

We have a global team of amazing individuals working on highly innovative enterprise projects & products. Our customer base includes Fortune 100 retail and CPG companies, leading store chains, fast growth fintech, and multiple Silicon Valley startups.

What makes Confiz stand out is our focus on processes and culture. Confiz is ISO 9001:2015 (QMS), ISO 27001:2022 (ISMS), ISO 20000-1:2018 (ITSM) and ISO 14001:2015 (EMS) Certified. We have a vibrant culture of learning via collaboration and making workplace fun.

People who work with us work with cutting-edge technologies while contributing success to the company as well as to themselves. 

To know more about Confiz Limited, visit https://www.linkedin.com/company/confiz/