CRM Application Support Engineer

We are looking for a skilled CRM Application Support Engineer to join our IT operations team. This role is pivotal in ensuring the stability, performance, and continuous improvement of our CRM systems—particularly Microsoft Dynamics 365—and the broader application environment. You will be responsible for monitoring system health, troubleshooting application issues, supporting deployments, and contributing to a resilient and efficient support ecosystem.
Responsilbilities : 

• Monitors the applications, systems, and hardware in the processing environment for abnormal processing conditions.
• Troubleshoots technical issues with Development and Quality Assurance and assists teams with a resolution of issues.
• Maintains the scheduling system and procedures for the processing environment.
• Works on planning and execution of change, problem, incidents, production processes, controls and service requests
• Researches and resolves user problems as well as issues and problems with software systems, operations processing, and assigned processing environments.
•  When solving a system problem, makes effective use of tools and resources to solve the problem.
• Utilizes manuals, write-ups and other tools as an aid in solving the problem and contributes to the body of knowledge by adding solutions and other information that would be useful to others.
• Follows escalation procedures, when appropriate, to resolve processing problems and user problems in a timely manner and meet service levels and other standards for the job.
• Subject matter expertise in general application and infrastructure support (incident, change, problem management, controls, monitoring production processing) and ITIL framework, knowledge management system, contract metrics and SLAs, Remedy, Service Now and JIRA
• Familiar with identifying and using tools, technology, or processes that will improve the overall processing environment or processing efficiency.
• Maintains the operations support disaster recovery/business continuity plans for the assigned processing environments.
• Coordinates and conducts disaster recovery testing as required, documents test results, and documents modifications required for future testing.

Requirements:

• Requires a bachelor's or master’s degree in area of specialty with 3-5 years of experience
• Experience with Windows operating systems
• Experience working on teams responsible for deploying code, performing smoke testing and performance testing
• Experience with Microsoft Dynamics 365
• Experience with Azure
• Experience with Splunk, Dynatrace, Grafana and ServiceNow preferred
• Experience with IIS, Net Framework/Net Core, GIT, Visual Studio Code, SQL Server, PowerShell, Ansible and any other scripting tools.
• Ability to effectively use production control tools and resources
• Excellent customer service skills that build high levels of customer satisfaction for internal and external customers
• Excellent verbal and written communication skills to technical and non-technical audiences of various levels of the organization or that of clients (e.g., executive, management. individual contributors)
• Willingly shares relevant technical and/or industry knowledge and expertise to other resources
• Excellent problem-solving, team, and time management skills
• Is resourceful and proactive in gathering information and sharing idea

We have an amazing team of 700+ individuals working on highly innovative enterprise projects & products. Our customer base includes Fortune 100 retail and CPG companies, leading store chains, fast-growth fintech, and multiple Silicon Valley startups.

What makes Confiz stand out is our focus on processes and culture. Confiz is ISO 9001:2015 (QMS), ISO 27001:2022 (ISMS), ISO 20000-1:2018 (ITSM) and ISO 14001:2015 (EMS) Certified. We have a vibrant culture of learning via collaboration and making workplace fun.

People who work with us work with cutting-edge technologies while contributing success to the company as well as to themselves. 

To know more about Confiz Limited, visit: https://www.linkedin.com/company/confiz-pakistan/