Senior Product Manager

Confiz is seeking a Senior Product Manager with deep experience in AI-driven digital product strategy to support a key client in the telecommunication space. This consultant will lead the strategic vision, prioritization, and execution of AI initiatives aimed at enhancing customer acquisition, increasing e-commerce conversion rates, boosting customer retention and CLV, and improving customer experience scores. This role has a primary focus on the Mobile digital customer journey, while also identifying and scaling AI use cases across the broader enterprise.

Key Responsibilities:

• Define and own the roadmap for AI-powered digital features and functionalities that enhance the Mobile customer experience across web and mobile platforms.
• Identify high-impact AI use cases across enterprise functions that align with business goals and directly influence KPIs such as gross adds, e-commerce conversions, retention, and customer lifetime value (CLV).
• Lead AI product initiatives from concept to launch, ensuring strategic alignment, technical feasibility, and business impact.
• Partner closely with Data Science and AI teams to validate and refine AI-powered concepts and ensure successful delivery within agile product squads.
• Develop and manage product roadmaps, user stories, acceptance criteria, and digital specification documents (Digital Specs) for prioritized AI initiatives.
• Act as the cross-functional lead in collaboration with design, engineering, marketing, and customer experience teams to ensure seamless execution of AI features.
• Conduct competitive and market research to identify emerging trends in AI relevant to both acquisition and retention strategies.
• Clearly communicate product vision, roadmap, and results to stakeholders, using data to demonstrate progress toward business metric improvements.

Strategic Project Ownership Includes:

• A frictionless free trial experience to maximize conversion to paid subscriptions.
• AI-enhanced cart and checkout flows designed to increase conversions and reduce abandonment.
• An AI-guided shopping experience to improve product discovery and drive sales.
• An AI-powered onboarding experience to boost engagement and reduce early churn.
• Simplified UI/UX aligned with brand standards based on usability research.
• Integration of AI into the device activation process to streamline user setup.
• A consistent and intuitive omnichannel billing experience.
• Refactored account-level roles and permissions for better user control and reduced support needs.
• A low-friction guest payment experience.
• A complete mobile app UX overhaul to enhance user satisfaction and engagement.
• An AI-driven customer support experience, including smart FAQs and support automation.
• A unified notifications and message center to improve communication and engagement.
• Personalized offers, promotions, and next best actions to drive loyalty and improve CLV.

Required Qualifications:

• 8+ years of product management experience, with a proven record of launching and scaling digital products.
• Hands-on experience collaborating with AI and Data Science teams to deliver machine learning-powered product features.
• Strong understanding of e-commerce, customer lifecycle management, and CX strategy.
• Proven ability to define and execute on a data-informed product vision with a clear connection to core business KPIs.
• Deep experience with Agile methodologies and cross-functional product teams.
• Must be comfortable working in a fast-paced, dynamic environment with shifting priorities and tight deadlines.
• Expected to work extended hours when necessary to meet key delivery milestones.

 

Desired Attributes:

• Strategic, data-driven mindset with strong analytical and problem-solving skills.
• Exceptional communicator and collaborator, comfortable influencing across teams and senior leadership.
• Industry experience in telecommunications, digital retail, or e-commerce is a strong plus.
• Familiarity with AI/ML concepts, tools, and product implications in customer-facing experiences.

Reporting Structure:

This position reports to a Manager, Digital Product Management within the client’s Digital Product organization.

If you’re a strategic product leader with a passion for AI and proven experience in delivering impactful digital experiences, we encourage you to apply or connect for more details.

We have a global team of amazing individuals working on highly innovative enterprise projects & products. Our customer base includes Fortune 100 retail and CPG companies, leading store chains, fast-growth fintech, and multiple Silicon Valley startups. What makes Confiz stand out is our focus on processes and culture. Confiz is ISO 9001:2015 (QMS), ISO 27001:2022 (ISMS), ISO 20000-1:2018 (ITSM) and ISO 14001:2015 (EMS) Certified. We have a vibrant culture of learning via collaboration and making workplace fun. People who work with us work with cutting-edge technologies while contributing success to the company as well as to themselves.

To know more about Confiz, visit: https://www.linkedin.com/company/confiz/