Senior Product Manager

Confiz is seeking a Senior Product Manager with deep experience in AI-driven digital product strategy to support a key client in the telecommunication space. This consultant will lead the strategic vision, prioritization, and execution of AI initiatives aimed at enhancing customer acquisition, increasing e-commerce conversion rates, boosting customer retention and CLV, and improving customer experience scores. This role has a primary focus on the Mobile digital customer journey, while also identifying and scaling AI use cases across the broader enterprise.

Job Responsibilities:

• Define and own the roadmap for AI-powered digital features and functionalities that enhance the Mobile customer experience across web and mobile platforms.
• Identify high-impact AI use cases across enterprise functions that align with business goals and directly influence KPIs such as gross adds, e-commerce conversions, retention, and customer lifetime value (CLV).
• Lead AI product initiatives from concept to launch, ensuring strategic alignment, technical feasibility, and business impact.
• Partner closely with Data Science and AI teams to validate and refine AI-powered concepts and ensure successful delivery within agile product squads.
• Develop and manage product roadmaps, user stories, acceptance criteria, and digital specification documents (Digital Specs) for prioritized AI initiatives.
• Act as the cross-functional lead in collaboration with design, engineering, marketing, and customer experience teams to ensure seamless execution of AI features.
• Conduct competitive and market research to identify emerging trends in AI relevant to both acquisition and retention strategies.
• Clearly communicate product vision, roadmap, and results to stakeholders, using data to demonstrate progress toward business metric improvements.

Requirements:

• 8+ years of product management experience, with a proven record of launching and scaling digital products.
• Hands-on experience collaborating with AI and Data Science teams to deliver machine learning-powered product features.
• Strong understanding of e-commerce, customer lifecycle management, and CX strategy.
• Proven ability to define and execute on a data-informed product vision with a clear connection to core business KPIs.
• Deep experience with Agile methodologies and cross-functional product teams.
• Must be comfortable working in a fast-paced, dynamic environment with shifting priorities and tight deadlines.
• Expected to work extended hours when necessary to meet key delivery milestones.

We have a global team of amazing individuals working on highly innovative enterprise projects & products. Our customer base includes Fortune 100 retail and CPG companies, leading store chains, fast-growth fintech, and multiple Silicon Valley startups. What makes Confiz stand out is our focus on processes and culture. Confiz is ISO 9001:2015 (QMS), ISO 27001:2022 (ISMS), ISO 20000-1:2018 (ITSM) and ISO 14001:2015 (EMS) Certified. We have a vibrant culture of learning via collaboration and making workplace fun. People who work with us work with cutting-edge technologies while contributing success to the company as well as to themselves. To know more about Confiz, visit: https://www.linkedin.com/company/confiz/