Conversational Designer

Confiz is seeking a remote Conversational Designer based in Mexico to join our growing Digital Experience team in LATAM. This role blends language, design, and technology to craft purposeful, intuitive, and human-centered conversational interfaces.

As a Conversational Designer, you will collaborate across enterprise accounts to design engaging, brand-aligned interactions for chat applications, virtual assistants, and AI tools. While familiarity with AI workflows is a plus, this is not a prompt engineering role—what matters most is your ability to write with clarity, design human interactions, and adapt in a fast-evolving tech landscape.

We welcome candidates from UX, linguistics, copywriting, or related fields who bring strong writing skills and a passion for shaping the future of AI-powered communication.

At Confiz, we are committed to delivering cutting-edge technology solutions to solve complex business problems. As part of our LATAM expansion, this remote role in Mexico offers an exciting opportunity to contribute to the design of scalable, high-performance systems serving a global clientele.

Responsibilities

• Research user needs, behaviors, and goals for each AI-infused project to inform conversational flows.
• Design conversation scripts, dialogue patterns, and interaction models for AI assistants and chatbots that reflect empathy, context awareness, and personalization.
• Define and maintain voice, tone, and style guidelines across accounts.
• Collaborate with UX, product, and engineering teams to integrate conversational design into broader solutions.
• Incorporate analytics and user feedback to refine clarity, reduce friction, and improve engagement.
• Plan for edge cases and design for graceful recovery when interactions fail.
• Ensure conversational experiences meet accessibility and inclusivity standards.

Qualifications

• Strong command of written and spoken English; native fluency preferred, high proficiency required.
• 3+ years in copywriting, UX writing, technical writing, or similar communication-focused roles.
• Familiarity with common AI-powered tools and their interaction styles.
• Ability to write concise, clear, and brand-consistent content for varied audiences.
• Strong collaboration skills and comfort working in cross-functional teams.
• Background in linguistics, human-computer interaction, psychology, or related field is helpful.
• Experience designing both text and voice-based interfaces.
• Familiarity with conversational design tools and usability testing methods.
• Awareness of evolving AI capabilities and trends in conversational experiences.

We have a global team of amazing individuals working on highly innovative enterprise projects & products. Our customer base includes Fortune 100 retail and CPG companies, leading store chains, fast growth fintech, and multiple Silicon Valley startups.

What makes Confiz stand out is our focus on processes and culture. Confiz is ISO 9001:2015 (QMS), ISO 27001:2022 (ISMS), ISO 20000-1:2018 (ITSM) and ISO 14001:2015 (EMS) Certified. We have a vibrant culture of learning via collaboration and making workplace fun.

People who work with us work with cutting-edge technologies while contributing success to the company as well as to themselves. 

To know more about Confiz Limited, visit https://www.linkedin.com/company/confiz/